Availability and capacity management in ITIL are two separate processes: availability management and capacity management. Both processes focus on the proactive detection and prevention of ICT problems.They help you to optimise what you have and to decide what you need.We have streamlined these themes into two processes that span both availability and capacity management. They are network monitoring and preventative maintenance, terms that should sound more familiar to you.
| Design network to minimise chance of failure |
| Plan ICT changes using Change Management |
| Install firewall |
| Install antivirus software |
| Install ICT equipment with minimal chance of damage |
| Install fail safes |
| Keep spare equipment for quick replacement |
| implement redundancy on critical equipment and data (backups) |
| configure items in a standardised way |
| Document your network and keep up to date |
| Create Maintenance Schedule for network |
See how our Service desk aligns with key FITS requirements
For additional information visit the Becta Site on FITS