Change management is the process for managing the implementation of changes to the ICT infrastructure including hardware, software, services or related documentation. Its purpose is to minimise the disruption to ICT services caused by change and to ensure that records of hardware, software, services and documentation are kept up to date. A change may be the result of a technical failure or problem dealt with in problem management. Alternatively, it could be because of a new ICT software or hardware requirement. In this instance the release management process would be the mechanism for defining and developing the new service and ensuring its readiness for implementation.
| Assign Roles and Responsibilities |
| Prepare all materials required for the process |
| Prepare participants in the implementation and operations of the process |
| Set a start date for the process allowing time to prepare |
| Communicate the plan to the implementation team and inform users |
| Carry out a pilot change first as a test |
| Launch the change management process |
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