Configuration management is the process of creating and maintaining an upto- date record of all the components of the ICT infrastructure.The purpose is to show what makes up the ICT infrastructure and illustrate the physical locations and links between each item, known as configuration items. Configuration management is more than just the recording of computer hardware for the purpose of asset management.The extra value is the rich source of support information it provides consistently to all interested parties.This information is stored together in the configuration management database (CMDB).
| Assign Roles and Responsibilities |
| Define the configuration item (CI) level at which info is recorded |
| Define attributes - pieces of information recorded again each CI |
| Create CM DB (configuration management data base) |
| Method to update the CM DB |
| Gather CI information with full audit |
| Populate the CM DB with info from the audit |
| Prepare participants in the implementation and operation of the process |
| Set a start date for the process allowing time to prepare |
| Communicate the plan to the implementation team and inform the users |
| Launch the configuration Process |
See how our Service desk aligns with key FITS requirements
For additional information visit the Becta Site on FITS