The BECTA FITS system, click on the links to find out more:

1. Service Desk
2. Incident Management
3. Release Management
4. Change Management
5. Configuration Management
6. Problem Management
7. Availability & Capacity Management
8. Service Level Management
9. Service Continuity Management
10. Financial Management

Release Management

Release management is the process of planning, building, testing and deploying hardware and software, and version control and storage of software in a DSL (definitive software library).The DSL is a repository for storing released software and serves as the central point for obtaining software versions for installation.The goal of release management is to ensure that a consistent method of deployment is followed. It reduces the likelihood of incidents resulting from rollouts and ensures that only tested and accepted versions of hardware and software are installed.

KEY TASKS FOR IMPLEMENTATION
Create a definitive software library

See how our Service desk aligns with key FITS requirements
For additional information visit the Becta Site on FITS