Service continuity management is a reactive and proactive process. It involves contingency planning for recovery in case an unforeseen disaster or event should seriously affect or destroy the ICT service. It also involves risk analysis and the implementation of countermeasures to minimise the likelihood of such an event happening in the first place. As the title of the process suggests, service continuity management is about maintaining continuity of service – not just the continuation of equipment.
| Assign roles |
| Identify services and assets using the service catalogue and CMDB |
| Take into account the continuity of skills and contribution of ICT staff |
| Identify risk and threats |
| Consider what might happen to the ICT services (risk) |
| Consider what could cause them to happen (threats) |
| Make contingency plans to minimise the impact of disaster |
| Document a recovery plan with steps to recovery the ICT service |
| Circulate your draft plan to key staff and keep them updated with changes |
See how our Service desk aligns with key FITS requirements
For additional information visit the Becta Site on FITS