The BECTA FITS system, click on the links to find out more:

1. Service Desk
2. Incident Management
3. Release Management
4. Change Management
5. Configuration Management
6. Problem Management
7. Availability & Capacity Management
8. Service Level Management
9. Service Continuity Management
10. Financial Management

SERVICE DESK

The service desk acts as a single point of contact between ICT and users, where they can submit enquiries, log incidents, obtain help and request change.

The service desk not only handles incidents, problems and questions, but also provides an interface to users .Dealing with requests for equipment moves, software installations and help on how to use a system are typical service desk functions.

The single point of contact at the service desk can
perform some aspects of financial management and
configuration management while also helping with the
production of reports and administrative functions.

KEY TASKS FOR IMPLEMENTATION

See how our Service desk aligns with key FITS requirements
For additional information visit the Becta Site on FITS