| FAUILT REPORTING KEY FEATURES |
Quick and Simple to use |
Detailed FAQ search on ICT equipment faults and solutions |
Direct communication with Technician |
Emails recieved to provide a direct link for the solution |
Quckly view all outstanding faults and communications |
Assign urgency rating to a fault |
View details of fault and reported dates |
Unique ID login |
Fault has unique ID for tracking and archiving |
| ADMINISTRATION KEY FEATURES |
Quick and simple to use |
Review technicians fault que |
Assign a fault to a specific technician |
Assign fault Status Green, Amber, Red status |
Setup new help desk users |
Setup technicians |
Setup equipment to be services |
Setup fault types e.g hardware / Software |
Setup question prompts for fault submission |
View fault reporter user and contact details |
View fault details and status |
View fault summery list |
View archived list of faults |
| TECHNICIANS KEY FEATURES |
View assigned faults in que |
View urgency of faults in que |
View fault reporting users contact details & history |
View fault details and equipment fault history |
View archived faults |
View fault passed communication threads |
Quickly respond directly to the fault submitter by email |
add new users if required |
view existing users and edit information if required |
change fault status, closed, archive faults, add to FAQ |
Faults change colour when over due |