HELP DESK FOR SCHOOLS ICT SUPPORT

Why use The Summit Help Desk?

• Teaching Staff save time, and have a fully traceable, point of contact with technical support 24/7 from any location with an internet connection.
  
  
• Administrator saves time and improves service level support , by improving efficiency of the ICT departments fault management.
  
  
• Technicians save time, with fewer telephone calls, with equipment faults and hardware profile logs ensures greater accuracy in fault diagnosis.
  
  
• The FAQ section will save users and technicians time as a common repository of common faults with their solutions.

The Fault reporting process

Staff report faults or check FAQ's instantly through the personal control panel.

Administrator receives the fault and assigns tasks to the relevant technician.

Technicians have a prioritised fault lists linked to equipment fault history files for quick diagnoses of repeat issues.

Technicians send response and adds solutions to an FAQ file available to all users of the help desk.

Teaching staff receive a quick solution through the personal help desk interface, and the solution is viewable to all staff members for future issues.